Delivery Information

The Universefood.no only delivers products within the following territory Asker, Bærum, Drammen. Please call customer care before ordering if you want to deliver in Oslo or any other places other than our territory. The Universefood.no does not deliver products outside of this territory currently.

Our delivery charge varies from zone to zone; it is based on the distance estimated from Universefood AS warehouse (total distance). All orders will be shipped to the shipping address stated in the UNIVERSE FOOD AS order confirmation.

If the delivery of the Ordered products is delayed, we will make sure to inform you as soon as we have the opportunity, with information on when delivery can be made.

Lack of delivery because no one was present at the delivery address. We only deliver to addresses within the specified postal code in Norway.

Universefood.no delivers the ordered products to the address that the customer has registered. Because ordered products may contain refrigerated products, fresh products, freezer products and dry products, the customer must always be present in the delivery point to receive the ordered products. 

If you are not present when we arrive, we will try to contact you at the telephone number you provided to clarify how delivery can be made. In certain cases, if it does not pose a risk to the quality of the ordered products content, you may be offered that the ordered products be placed on the delivery address. If you instead agree on a new time for delivery, there will be an additional shipping charge (same shipping charge as per your order) for extra delivery. 

If the customer is not present at the time of delivery, and one cannot put the products back or agree on a new delivery time, the products are returned to our warehouse. Refrigerated products, fresh products and frozen products being returned are thrown away because we can no longer guarantee the quality of the products. The value of such products is charged to the customer, while usable products, such as dry products, will be credited to the value of the product. In such a situation, a return fee of NOK 50 will be charged to cover the costs of returning the ordered products and sorting out which products must be disposed of and which can be preserved (returned to the Universe Food AS’s stock). Any final value that exceeds the return fee will be refunded back to the customer’s account. 

We aim to dispatch the order within the specified days and you should receive your goods within same day after the order has been shipped from our storage in Norway, depending on your shipping address.

Your shipping price will appear in your checkout page after you have entered your shipping address. You will receive the order confirmation by e-mail from Universefood.no.

You must notify us of any damages within same day of receipt of delivery. Any items not received must be advised within 1 hour of the dispatch confirmation e-mail in order that this can be investigated. Someone must be available to sign for the ordered products during delivery hours and this person should be known to you. We will not be responsible for which person signing for the products is not the person who has placed the order/paid for the products or if incorrect address details have been supplied.

Delivery will take place on every week Wednesday, Thursday and Friday between 16.30 – 22.00. These day and time may differ according to weather, season, festivals and holidays. But we will inform you in good enough time.

Orders placed within Sunday will be delivered between Wednesday to Friday as per delivery timing (16.30 to 22.00). If you want urgent delivery or on the same week, please call customer care before placing the order. We will try to find a solution for you.

The delivery person will call you before 10 to 30mins on arrival at shipping address. Products will be delivered at entrance of the building/apartment/house.

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